CQC Report 2018
NOTICE- From Monday 2nd July 2018 we will be offering Minor Illness appointments with our Practice Nurse.
As from Wednesday 2nd August 2018 our doors will be open from 8.00am. Please note that the phonelines will not open until 9.00am
NOTICE ABOUT CARE QUALITY
If you have any queries regarding any aspects of your care which is being provided by outside agencies within Primary Care, your named GP Lead retains overall care quality responsibility. Please direct any concerns you may have to the surgery.
SURGERY TRAINING DAYS (PLIs)
Next Dates -5th September 2018, 2nd October 2018, 6th November 2018, 5th December 2018 from 1pm.
The Surgery will be closed in the afternoon on the dates given. Please ring the surgery number 0114 2727042 and listen carefully to the recorded message if you need to contact a GP. Future dates will be given in due course.
We have been awarded a certificate of Excellence from the Friends and Family Test for consistent good reviews. Thank you to all our patients for letting us know what you think.
New Service- from 1st July 2018, we are starting a new service. We will be running a Minor Illness clinic, which means that when you request an appointment to see the Doctor, the receptionists will ask you what your symptoms are. This is so that you can be booked in to see the appropriate person e.g the Nurse, as not all minor illnesses need to be seen by the Doctor.
New opening hours
As from 2nd August 2018 we will be opening our doors from 8.00am.
Are you a carer? Can you let our receptionists know as we are updating our records and we are here to help if you feel you need any support.
The surgery will be closed in the afternoon on Tuesday 3rd July, Wednesday 5th September from 1pm.
If you need to see a Doctor then please phone the surgery phone number 2727042 and your call will be directed to the out of hours service
Rock Christian Church Centre
(behind the surgery)- They have a food bank and provide hot food/drinks/showers for the homeless. Opening hours are Monday 7-9pm, Tuesday-9-12.30, Friday 9-12.30.
NHS England Screening Programmes, Cervical Cytology(smear), Bowel Cancer screening, and Breast cancer screening
If you receive a letter inviting you to attend for any of the screening programmes then please make sure that you go to the appointment. The screening programmes are very important and can help in detecting cancer early. Please ask if you require any information.
A total of 134 appointments were not attended during this last quarter. This meant that 40 hours was wasted. Please remember if you cannot attend you must cancel your appointment so we can offer it to another patient.
General Data Protection Regulations
New regulations came into force on 25th May 2018. Please see the Practice Fair Processing and Privacy Notice displayed in the waiting room.
The notice reminds you of your rights in respect of the above legislation and how your GP Practice will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system.
This notice reflects how we use information for:
• The management of patient records;
• Communication concerning your clinical, social and supported care;
• Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;
• Participation in health and social care research; and
• The management and clinical planning of services to ensure that appropriate care is in place for our patients today and in the future.
We have been collecting feedback from you via The Friends and Family Test forms on the front desk.
Although our receptionists sometimes ask you to complete them, they don’t always man the front of reception. Pick one up, complete in reception and put it in the blue box in the corner, or drop off next time you are in.
Put us to the test and tell us what is working and what we can improve on. You can say what you think without giving your name and we will use the information to plan improvements to our services.
Results are available to view on the Friends and Family Test website.
Thank you to all patients for completing these. It is a very useful tool for our feedback.
Please inform us of any change in your mobile number, we can then make sure you can have a text reminding you of your appointments.
Private conversations with the receptionists:
Remember, if you have anything sensitive or confidential you want to discuss with our receptionist, please ask we will take you into another room.
Did you know you can have a chaperone present during your examination? (A chaperone is a trained member of our team who will remain with you during your examination to ensure you are comfortable with the procedure)
Please ask the doctor or nurse you are seeing to organise a chaperone.
We have trained staff who act as chaperones so please be reassured we don’t mind you asking!
If you would like an interpreter to accompany you to appointments one can be booked if you give us two days’ notice. Please inform the receptionists when you book your appointment.
Telephone interpreters are usually available by phone when appointments have been booked on the day.
Your views count
We are very keen to set up a patient participation group. This is a good way for you to be involved with the practice and to get your views. If you are interested, then please ask to speak to Julie King, Practice Manager.
We are interested in your views and if you would like to input to the content of this newsletter, please let us know..
Some of the comments you put on the Friends and Family forms included:
“Quick appointments. Friendly staff. Efficient service.”
“Very good care. Lovely workers. Nice doctor and nurse.”
“Such a lovely little surgery. Very friendly staff. Can offer appointments on same day of asking. Keep up the good work!”
“This is a beautiful surgery I love the staff here they are extremely helpful and polite.
“Always happy to help, never rude. Always accommodating. Really friendly. Amazing care.”
“My care as always been excellent at this surgery from the reception to the practice nurse and the doctor.”
“Prompt response to issues and very efficient service. I am generally happy with this practice.”
Reducing the amount of Waste Medication
We know that it is tempting to ask for extra supplies of medicines ”just in case” but please do not order items when you already have enough. This is costing the NHS a lot of money. These could be medicines that you only use occasionally or sometimes that you have stopped taking altogether. If a particular medicine is not agreeing with you then please let us know.
There are a number of treatments which can be bought from the pharmacist for minor ailments. These include
Antihistamines, Choramphenicol eyedrops, Aqueous cream, Hydrocortisone, Doublebase, Aveeno, Acyclovir cream & oilatum.
Fybogel,Colpermin, dioralyte, merbeverine, Loperamide, Anusol cream and some thrush preparations.
Co-codamol, Paracetamol, Calpol, Ibuprofen.
There are certain drugs that Sheffield CCG are asking practices no longer to prescribe. Please ask at reception for further details.
You will have seen the adverts on TV about antibiotic prescribing. Infections are becoming resistant to treatment with antibiotics. Taking antibiotics when you don't need them puts you and your family at risk of developing infections which in turn cannot be easily treated with antibiotics.
Without urgent action from all of us, common infections, minor injuries and routine operations will become much riskier."
Please remember… the doctor will only prescribe antibiotics if they are absolutely necessary.
Healthy Recipe of the Quarter
Courgette Bolognese (less than 400 calories)
2 tbsp olive oil
500g turkey mince (thigh or breast)(or Quorn)
1 large onion finely chopped
1 garlic clove, crushed
2 large carrots, peeled and diced
150g pack button mushrooms, roughly chopped
1 tbsp tomato purée
2 x 400g cans chopped tomatoes
2 chicken stock cubes
1 tbsp soy sauce
4 large courgettes
Heat 1 tbsp of the olive oil in a large saucepan and add the turkey mince. Fry until browned, then scoop into a bowl and set aside.
Add the onion to the pan and cook on a low heat for 8-10 mins until tender.
Then add the garlic, stirring for 1 min or so, followed by the carrot and the mushrooms, stirring for about 3 mins, until softened.
Tip the turkey mince back into the pan, add the tomato purée, give everything a quick stir and tip in the chopped tomatoes.
Fill 1 can with water and pour into the pan. Crumble over the chicken stock cubes and bring to the boil. Once boiling, lower the heat and simmer for about 1 hr, until the sauce has thickened and the veg is tender.
When the Bolognese is nearly ready, stir through the soy sauce and some seasoning. Spiralize your courgettes on
the large noodle attachment. Heat a large frying pan with the remaining 1 tbsp olive oil and add your courgetti. Cook until slightly softened, for 2-3 mins. Season with salt and serve topped with the turkey Bolognese.