Sheffield Medical Centre 21 Spital Street Burngreave Sheffield S3 9LB 0114 2727042
Sheffield Medical Centre21 Spital StreetBurngreaveSheffield S3 9LB 0114 2727042

Patient Information

Practice Charter

Your Doctor's Responsibilities

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you full information on the services we offer.

To give you the most appropriate care by suitably qualified staff.

To provide you with emergency care when you need it.

To refer you to a consultant acceptable to you when necessary.

To give you access to your records subject to any limitations in the law.

 

Your Responsibilities As a Patient

To treat all staff with respect and courtesy at all times.

To tell us if you are unsure about the treatment we are offering you.

To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.

To request such a visit if at all possible before 10.30 am.

To ask for an out of hours visit only when necessary.

To keep your appointments and contact the surgery in advance if you cannot.

To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.

Not to expect a prescription from every consultation with the doctor. There may be other options for treatment.

To take medicines according to the instructions and to only ask for a repeat if you need one.

To let us know when you change your adress or telephone number.

 

Right to Express Preference of Practitioners

Patients reserve the right to ask to see preferred practitioners at the time of making their appointments being fully aware that there might be delays due to availability. This is in keeping with GMS Schedule 3 

 

 

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on a computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the team.

 

Comments & Suggestions 

We aim to provide high quality services and are interested to hear how our systems could be improved. A suggestion box is available in the waiting room for you to leave your comments. If you are unhappy with any aspect of the services that you have received please contact Julie King, practice manager.  

 

Healthwatch  

You can post any comments on the Healthwatch website link below

https://www.healthwatchsheffield.co.uk/ 

 

Privacy Policy   

 

Privacy Notice

Sheffield Medical Centre Privacy Notice

 

How we use your personal information

 

This fair processing notice explains why the GP practice collects information about you and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice holds about you may include the following information;

  • Details about you, such as your address, carer, legal representative, emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health •
  • Details about your treatment and care •
  • Results of investigations such as laboratory tests, x-rays etc •
  • Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

 

Risk Stratification

 

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by EMBED, and is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.

 

Medicines Management

 

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to Sheffield Medical Centre by Sheffield CCG medicines management team.

 

How do we maintain the confidentiality of your records?

 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998 •
  • Human Rights Act 1998 • Common Law Duty of Confidentiality •
  • Health and Social Care Act 2012 •
  • NHS Codes of Confidentiality, Information Security and Records Management Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

 

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts  ,GP’s • NHS Commissioning Support Units • Independent Contractors such as dentists, opticians, pharmacists • Private Sector Providers • Voluntary Sector Providers • Ambulance Trusts • Clinical Commissioning Groups • Social Care Services • Health and Social Care Information Centre (HSCIC)  Local Authorities •Education Services • Fire and Rescue Services • Police & Judicial Services • Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

 

Access to personal information

 

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them • There may be a charge to have a printed copy of the information held about you • We are required to respond to you within 40 days • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

 

Objections / Complaints

 

Should you have any concerns about how your information is managed at the GP Practice, please contact the Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

 

Change of Details

 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Notification

 

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

 

Who is the Data Controller?

 

The Data Controller, responsible for keeping your information secure and confidential is:

Sheffield Medical Centre

 

 

Complaints

 

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address:

Sheffield Medical Centre, 21 Spital Street, Sheffield, S3 9LB

 

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate) or 01625 545 745

 

 

 

 

 

Patient Online Services

This practice currently offers patients facilities to book, view, amend, cancel and print appointments online.

 

The practice currently offers facilities for all patients to order, view and print their repeat prescriptions, medicines and appliances online.

 

The practice plans to offer patients facilities to view some read coded records online , export or print any summary information from their record relating to medicines, allergies, adverse reactions and any other items agreed between the practice and the individual patient. This is subject to availability of NHS GP systems and software and we will be in a position to offer this as soon as these systems are in place.  

Access to Patient Information

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

Out of Hours (weekends, bank holidays, evenings)

Provided by Sheffield GP Collaborative and the 111 Service
The surgery has an on-call service and you will not have a choice about the Doctor you see. If you need urgent attention you should call: 111. You may be given advice or asked to attend Sheffield GP Collaborative at Northern General Hospital, Herries Road  S5 7AU

Repeat Prescriptions

If you need a further supply of your medicines please post in the computer slip with the items you need clearly marked or write down what you want in the prescription box. Please allow 48 hours for the signed prescription to be collected. Telephone for repeat prescriptions on (0114) 278 9206, Mon - Fri between 11.00am - 1.00pm. Medication reviews will be carried out by the Doctors/on site Pharmacist, according to the disease condition. Further information is available on request.

How Your Local Pharmacist Can Help

·  Ask your local pharmacist for advice about choosing the right medicines for common ailments

·  Your pharmacist will advise you if you are unsure about seeing a doctor

·   They can offer advice about a problem if you are not sure what is causing it

·   Ask for advice about staying healthy

·    Be sure to tell your pharmacist if you are taking other medicines as some medicines are   not compatible


The Family Medicine Chest

Always remember to keep the chest in a safe place where children cannot reach it.

Remember to seeek advice from your pharmacist about medicines but here is a list of items useful in care or minor illnesses or accidents:

·     A selection of plasters in assorted sizes

·     A triangular bandage

·     Sterile dressings in assorted sizes

·     Two sterile eye pads

·     Tweezers for removing splinters

·     Thermometer for fevers

·     Calamine lotion for dabbing onto insect bites, stings and sunburn

·     Antiseptic cream to treat sores, spots and grazes

·     Vapour rub for steam inhalation or to rub on the chest and nose of a child with a stuffy nose or dry cough

·     Paracetamol syrups to relieve pain or fever in young children

·    Soluble aspirin/paracetamol/ibuprofen tablets which are good for headaches, colds, sore throats and painful bruises

·     Menthol crystals to treat steam inhalations, catarrh and dry or painful coughs

·    Sharp scissors to cut dressings

·     3'' wide crepe bandage to keep dressings in place or support sprains

·     Indigestion remedy

·     Mild laxative

·     Ora l rehydration solution - anti-diarrhoeal

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