Sheffield Medical Centre 21 Spital Street Burngreave Sheffield S3 9LB 0114 2727042
Sheffield Medical Centre21 Spital StreetBurngreaveSheffield S3 9LB 0114 2727042

Patient Information

Practice Charter

Your Doctor's Responsibilities

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you full information on the services we offer.

To give you the most appropriate care by suitably qualified staff.

To provide you with emergency care when you need it.

To refer you to a consultant acceptable to you when necessary.

To give you access to your records subject to any limitations in the law.

 

Your Responsibilities As a Patient

To treat all staff with respect and courtesy at all times.

To tell us if you are unsure about the treatment we are offering you.

To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.

To request such a visit if at all possible before 10.30 am.

To ask for an out of hours visit only when necessary.

To keep your appointments and contact the surgery in advance if you cannot.

To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.

Not to expect a prescription from every consultation with the doctor. There may be other options for treatment.

To take medicines according to the instructions and to only ask for a repeat if you need one.

To let us know when you change your adress or telephone number.

 

Right to Express Preference of Practitioners

Patients reserve the right to ask to see preferred practitioners at the time of making their appointments being fully aware that there might be delays due to availability. This is in keeping with GMS Schedule 3 

 

 

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on a computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the team.

 

Comments & Suggestions 

We aim to provide high quality services and are interested to hear how our systems could be improved. A suggestion box is available in the waiting room for you to leave your comments. If you are unhappy with any aspect of the services that you have received please contact Julie King, practice manager.  

 

Healthwatch  

You can post any comments on the Healthwatch website link below

https://www.healthwatchsheffield.co.uk/  

 

Privacy Notice   

 

PRACTICE FAIR PROCESSING

& PRIVACY NOTICE

 

 

Your Information, Your Rights

 

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR). 

The following notice reminds you of your rights in respect of the above legislation and how your GP Practice will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system.

This notice reflects how we use information for:

  • The management of patient records;
  • Communication concerning your clinical, social and supported care;
  • Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;
  • Participation in health and social care research; and
  • The management and clinical planning of services to ensure that appropriate care is in place for our patients today and in the future.

 

Data Controller

As your registered GP practice, we are the data controller for any personal data that we hold about you.

 

What information do we collect and use?

All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to the your care.

 

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

 

  • ‘Personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified from the data.  This includes, but is not limited to name, date of birth, full postcode, address, next of kin, NHS number,email address, telephone number, age

And
 

  • ‘Special category / sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation.

 

Your healthcare records contain information about your health and any treatment or care you have received previously (e.g. from an acute hospital, GP surgery, community care provider, mental health care provider, walk-in centre, social services).  These records may be electronic, a paper record or a mixture of both.  We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

 

 

Why do we collect this information?

 

The NHS Act 2006 and the Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service in England, improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education and training.  To do this we will need to process your information in accordance with current data protection legislation to:

  • Protect your vital interests;
  • Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or a vulnerable adult;
  • Perform tasks in the public’s interest;
  • Deliver preventative medicine, medical diagnosis, medical research; and
  • Manage the health and social care system and services.

 

How is the information collected?

 

Your information will be collected either electronically using secure NHS Mail or a secure electronic transferred over an NHS encrypted network connection.  In addition physical information will be sent to your practice.  This information will be retained within your GP’s electronic patient record or within your physical medical records.

 

Who will we share your information with?

 

In order to deliver and coordinate your health and social care, we may share information with the following organisations:

  • Local GP Practices in order to deliver extended primary care services
  • NHS bodies including Sheffield Teaching Hospitals and  other Healthcare Professionals
  • 111 and Out of Hours Service
  • Local Social Services and Community Care services
  • Voluntary Support Organisations commissioned to provide services by [local CCG/Health Board]

Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations.

Your information will not be transferred outside of the European Union.

 

Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that your GP can provide the appropriate care.

[In addition we receive data from NHS Digital (as directed by the Department of Health) such as the uptake of flu vaccinations and disease prevalence in order to assist us to improve “out of hospital care”.]

 

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information that has been collected lawfully.  Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.  We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.

Information is not held for longer than is necessary.   We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

Consent and Objections

Do I need to give my consent?

The GDPR sets a high standard for consent.  Consent means offering people genuine choice and control over how their data is used. When consent is used properly, it helps you build trust and enhance your reputation.  However consent is only one potential lawful basis for processing information.  Therefore your GP practice may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.  Your GP Practice will contact you if they are required to share your information for any other purpose which is not mentioned within this notice.  Your consent will be documented within your electronic patient record.

What will happen if I withhold my consent or raise an objection?

You have the right to withdraw your consent to any time in writing for any particular instance of processing, provided consent is the legal basis for the processing.  Please contact your GP Practice for further information and to raise your objection.

Health Risk Screening / Risk Stratification

Health Risk Screening or Risk Stratification is a process that helps your GP to determine whether you are at risk of an unplanned admission or deterioration in health.  By using selected information such as age, gender, NHS number, diagnosis, existing long term condition(s), medication history, patterns of hospital attendances, admissions and periods of access to community care your GP will be able to judge if you are likely to need more support and care from time to time, or if the right services are in place to support the local population’s needs.

To summarise Risk Stratification is used in the NHS to:

  • Help decide if a patient is at a greater risk of suffering from a particular condition;
  • Prevent an emergency admission;
  • Identify if a patient needs medical help to prevent a health condition from getting worse; and/or
  • Review and amend provision of current health and social care services.

 

[Your GP will use computer based algorithms or calculations to identify their registered patients who are at most risk, with support from the local Commissioning Support Unit and/or a third party accredited Risk Stratification provider.  The risk stratification contracts are arranged by your local CCG in accordance with the current Section 251 Agreement. Neither the CSU nor your local CCG will at any time have access to your personal or confidential data.  They will only act on behalf of your GP to organise the risk stratification service with appropriate contractual technical and security measures in place.]

 

Your GP will routinely conduct the risk stratification process outside of your GP appointment.  This process is conducted electronically and without human intervention.  The resulting report is then reviewed by a multidisciplinary team of staff within the Practice.  This may result in contact being made with you if alterations to the provision of your care are identified.

[A Section 251 Agreement is where the Secretary of State for Health and Social Care has granted permission for personal data to be used for the purposes of risk stratification, in acknowledgement that it would overburden the NHS to conduct manual reviews of all patient registers held by individual providers.]

As mentioned above, you have the right to object to your information being used in this way.  However you should be aware that your objection may have a negative impact on the timely and proactive provision of your direct care.  Please contact the Practice Manager to discuss how disclosure of your personal data can be limited.

Sharing of Electronic Patient Records within the NHS

Electronic patient records are kept in most places where you receive healthcare.  Our local electronic systems (such as SystmOne, EMIS and Eclipse) enables your record to be shared with organisations involved in your direct care, such as:

  • GP practices
  • Community services such as district nurses, rehabilitation services, telehealth and out of hospital services.
  • Child health services that undertake routine treatment or health screening
  • Urgent care organisations, minor injury units or out of hours services
  • Community hospitals
  • Palliative care hospitals
  • Care Homes
  • Mental Health Trusts
  • Hospitals
  • Social Care organisations
  • Pharmacies

 

In addition, [NHS England/Scotland/Wales] have implemented the [Summary Care Record/ Emergency Care Summary/ Individual Health Record] which contains information including medication you are taking and any bad reactions to medication that you have had in the past.

In most cases, particularly for patients with complex conditions and care arrangements, the shared electronic health record plays a vital role in delivering the best care and a coordinated response, taking into account all aspects of a person’s physical and mental health.  Many patients are understandably not able to provide a full account of their care, or may not be in a position to do so.  The shared record means patients do not have to repeat their medical history at every care setting.

Your record will be automatically setup to be shared with the organisations listed above, however you have the right to ask your GP to disable this function or restrict access to specific elements of your record.  This will mean that the information recorded by your GP will not be visible at any other care setting. 

You can also reinstate your consent at any time by giving your permission to override your previous dissent. 

Invoice Validation

[If you have received treatment within the NHS, the local Commissioning Support Unit (CSU) may require access to your personal information to determine which Clinical Commissioning Group is responsible for payment for the treatment or procedures you have received.  Information such as your name, address, date of treatment and associated treatment code may be passed onto the CSU to enable them to process the bill.  These details are held in a secure environment and kept confidential.  This information is only used to validate invoices in accordance with the current Section 251 Agreement, and will not be shared for any further commissioning purposes.]

Your Right of Access to Your Records

The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format.  This is known as the “right of subject access”.  If you would like to have access to all or part of your records, you can make a request in writing to the organisation that you believe holds your information.  This can be your GP, or a provider that is or has delivered your treatment and care.  You should however be aware that some details within your health records may be exempt from disclosure, however this will in the interests of your wellbeing or to protect the identity of a third party.  If you would like access to your GP record please submit your request in writing to:

The Practice Manager

Sheffield Medical Centre

21 Spital Street

Sheffield

S3 9LB

Complaints

In the event that your feel your GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice Manager at:

Sheffield Medical Centre

21 Spital Street

Sheffield

S3 9LB

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF – Enquiry Line: 01625 545700 or online at www.ico.gov.uk

 

 

 

 

 

 

 

 

 

 

 

 

Patient Online Services

This practice currently offers patients facilities to book, view, amend, cancel and print appointments online.

 

The practice currently offers facilities for all patients to order, view and print their repeat prescriptions, medicines and appliances online.

 

The practice plans to offer patients facilities to view some read coded records online , export or print any summary information from their record relating to medicines, allergies, adverse reactions and any other items agreed between the practice and the individual patient. This is subject to availability of NHS GP systems and software and we will be in a position to offer this as soon as these systems are in place.  

Access to Patient Information

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

Out of Hours (weekends, bank holidays, evenings)

Provided by Sheffield GP Collaborative and the 111 Service
The surgery has an on-call service and you will not have a choice about the Doctor you see. If you need urgent attention you should call: 111. You may be given advice or asked to attend Sheffield GP Collaborative at Northern General Hospital, Herries Road  S5 7AU

Repeat Prescriptions

If you need a further supply of your medicines please post in the computer slip with the items you need clearly marked or write down what you want in the prescription box. Please allow 48 hours for the signed prescription to be collected. Telephone for repeat prescriptions on (0114) 278 9206, Mon - Fri between 11.00am - 1.00pm. Medication reviews will be carried out by the Doctors/on site Pharmacist, according to the disease condition. Further information is available on request.

How Your Local Pharmacist Can Help

·  Ask your local pharmacist for advice about choosing the right medicines for common ailments

·  Your pharmacist will advise you if you are unsure about seeing a doctor

·   They can offer advice about a problem if you are not sure what is causing it

·   Ask for advice about staying healthy

·    Be sure to tell your pharmacist if you are taking other medicines as some medicines are   not compatible


The Family Medicine Chest

Always remember to keep the chest in a safe place where children cannot reach it.

Remember to seeek advice from your pharmacist about medicines but here is a list of items useful in care or minor illnesses or accidents:

·     A selection of plasters in assorted sizes

·     A triangular bandage

·     Sterile dressings in assorted sizes

·     Two sterile eye pads

·     Tweezers for removing splinters

·     Thermometer for fevers

·     Calamine lotion for dabbing onto insect bites, stings and sunburn

·     Antiseptic cream to treat sores, spots and grazes

·     Vapour rub for steam inhalation or to rub on the chest and nose of a child with a stuffy nose or dry cough

·     Paracetamol syrups to relieve pain or fever in young children

·    Soluble aspirin/paracetamol/ibuprofen tablets which are good for headaches, colds, sore throats and painful bruises

·     Menthol crystals to treat steam inhalations, catarrh and dry or painful coughs

·    Sharp scissors to cut dressings

·     3'' wide crepe bandage to keep dressings in place or support sprains

·     Indigestion remedy

·     Mild laxative

·     Ora l rehydration solution - anti-diarrhoeal

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