Sheffield Medical Centre 21 Spital Street Burngreave Sheffield S3 9LB 0114 2727042
Sheffield Medical Centre21 Spital StreetBurngreaveSheffield S3 9LB 0114 2727042

Patient Information

Practice Charter

Your Doctor's Responsibilities

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you full information on the services we offer.

To give you the most appropriate care by suitably qualified staff.

To provide you with emergency care when you need it.

To refer you to a consultant acceptable to you when necessary.

To give you access to your records subject to any limitations in the law.

 

Your Responsibilities As a Patient

To treat all staff with respect and courtesy at all times.

To tell us if you are unsure about the treatment we are offering you.

To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.

To request such a visit if at all possible before 10.30 am.

To ask for an out of hours visit only when necessary.

To keep your appointments and contact the surgery in advance if you cannot.

To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.

Not to expect a prescription from every consultation with the doctor. There may be other options for treatment.

To take medicines according to the instructions and to only ask for a repeat if you need one.

To let us know when you change your adress or telephone number.

 

Right to Express Preference of Practitioners

Patients reserve the right to ask to see preferred practitioners at the time of making their appointments being fully aware that there might be delays due to availability. This is in keeping with GMS Schedule 3 

 

 

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on a computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the team.

 

Comments & Suggestions 

We aim to provide high quality services and are interested to hear how our systems could be improved. A suggestion box is available in the waiting room for you to leave your comments. If you are unhappy with any aspect of the services that you have received please write to the practice manager. 

 

 

 

Patient Online Services

This practice currently offers patients facilities to book, view, amend, cancel and print appointments online.

 

The practice currently offers facilities for all patients to order, view and print their repeat prescriptions, medicines and appliances online.

 

The practice plans to offer patients facilities to view some read coded records online , export or print any summary information from their record relating to medicines, allergies, adverse reactions and any other items agreed between the practice and the individual patient. This is subject to availability of NHS GP systems and software and we will be in a position to offer this as soon as these systems are in place.  

Access to Patient Information

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

On occasions health personnel will need to have access to your medical records for audit purposes. This access to records will be given according to present guidelines. Please be assured that confidentiality is maintained at all times.

 Summary Care Record is an electronic record which contains information about medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency or when your GP practice is closed. If you want to 'opt out' then please let us know. 

Out of Hours (weekends, bank holidays, evenings)

Provided by Sheffield GP Collaborative and the 111 Service
The surgery has an on-call service and you will not have a choice about the Doctor you see. If you need urgent attention you should call: 111. You may be given advice or asked to attend Sheffield GP Collaborative at Northern General Hospital, Herries Road  S5 7AU

Repeat Prescriptions

If you need a further supply of your medicines please post in the computer slip with the items you need clearly marked or write down what you want in the prescription box. Please allow 48 hours for the signed prescription to be collected. Telephone for repeat prescriptions on (0114) 278 9206, Mon - Fri between 11.00am - 1.00pm. Medication reviews will be carried out by the Doctors/on site Pharmacist, according to the disease condition. Further information is available on request.

How Your Local Pharmacist Can Help

·  Ask your local pharmacist for advice about choosing the right medicines for common ailments

·  Your pharmacist will advise you if you are unsure about seeing a doctor

·   They can offer advice about a problem if you are not sure what is causing it

·   Ask for advice about staying healthy

·    Be sure to tell your pharmacist if you are taking other medicines as some medicines are   not compatible


The Family Medicine Chest

Always remember to keep the chest in a safe place where children cannot reach it.

Remember to seeek advice from your pharmacist about medicines but here is a list of items useful in care or minor illnesses or accidents:

·     A selection of plasters in assorted sizes

·     A triangular bandage

·     Sterile dressings in assorted sizes

·     Two sterile eye pads

·     Tweezers for removing splinters

·     Thermometer for fevers

·     Calamine lotion for dabbing onto insect bites, stings and sunburn

·     Antiseptic cream to treat sores, spots and grazes

·     Vapour rub for steam inhalation or to rub on the chest and nose of a child with a stuffy nose or dry cough

·     Paracetamol syrups to relieve pain or fever in young children

·    Soluble aspirin/paracetamol/ibuprofen tablets which are good for headaches, colds, sore throats and painful bruises

·     Menthol crystals to treat steam inhalations, catarrh and dry or painful coughs

·    Sharp scissors to cut dressings

·     3'' wide crepe bandage to keep dressings in place or support sprains

·     Indigestion remedy

·     Mild laxative

·     Ora l rehydration solution - anti-diarrhoeal

Print Print | Sitemap
© Sheffield Medical Centre